Frequently Asked Questions
Your guide to shopping for premium home appliances.
What is the standard delivery time for large appliances?
Most large appliances are delivered within 5-10 business days. Our specialized logistics team will contact you 24 hours in advance to schedule a specific delivery window.
Do you offer professional installation services?
Yes, professional installation is available for an additional fee on select items like dishwashers, ranges, and laundry units. You can add this service directly to your cart during checkout.
What is the warranty policy on Rally Appliances products?
All our products come with a minimum 1-year manufacturer warranty. We also offer extended protection plans that cover parts and labor for up to 5 years.
What should I do if my appliance arrives damaged?
Please inspect your item upon delivery. If you notice any damage, refuse the shipment or document it on the delivery receipt and contact our customer support within 48 hours for a replacement.
Can I return an appliance if I change my mind?
We accept returns on unused, unopened products within 30 days of delivery. Please note that a 15% restocking fee may apply, and the customer is responsible for return shipping costs.
Do you offer haul-away services for old appliances?
Yes, we can haul away your old appliance for recycling when we deliver your new one. This service must be selected and purchased at the time of your order.